If you check your SASSA SRD R370 status and see “Application Not Found,” don’t panic. This message does not always mean your application is lost. In many cases, it simply means SASSA cannot match your ID with the records in their system.
This guide explains every reason for the “Application Not Found” message and what you can do to fix it quickly.
Reason for the “Application Not Found” message
1. Your Application Never Finished Processing
Sometimes people think they applied, but the application did not save on the system.
This happens when:
- The website crashed during submission
- You lost network connection
- The final step wasn’t completed
- You never received the confirmation message
If this happens, SASSA will show “Application Not Found” because your application is incomplete.
2. You Entered Your ID Number Incorrectly
This is the most common reason.
One wrong digit will give you:
- “Records not found”
- “Application not found”
- “No information available”
Always enter your 13-digit ID number carefully.
3. You Used the Wrong Phone Number
The SASSA status check asks for:
- Your ID number
- The phone number you used to apply
If you type in a different number, the system will not find your application.
Even if the ID is correct, the wrong number triggers:
- “Not Found”
4. You Changed Your Phone Number After Applying
If you changed your phone number but never updated SASSA, the system still uses your old number.
When you enter your new number, SASSA will not find your application.
You must update your number here: https://srd.sassa.gov.za/sc19/contact
5. SASSA System Is Updating (Temporary)
Sometimes SASSA performs system updates.
During that time:
- Applications do not load
- Records cannot be found
- Status checks look empty
This is temporary and fixes itself once the system refreshes.
Updates happen most often:
- Early morning
- Late at night
- End of the month
- During payment runs
If your application disappears for a few hours, this is normal.
6. You Used a Different Number to Check the Status
Some people apply using:
- A friend’s number
- A family member’s number
- A partner’s number
But later they try to check using a different number.
SASSA will show “Not Found” because the numbers do not match.
7. Duplicate Applications Caused a System Conflict
If someone else applied for you, or if you accidentally applied more than once, the system may:
- Delete the duplicate
- Keep one application
- Temporarily show “Not Found”
This usually resolves on its own.
8. Your Old Application Expired
Every year, the SRD grant must be reconfirmed. If you never reconfirmed, SASSA may remove your records from the active database.
This triggers:
- “Application Not Found”
- “Records Not Found”
In this case, you must reapply.
9. SASSA Deleted an Incorrect or Fraudulent Application
If someone tried to apply using your ID without your permission, SASSA may remove the false application.
You will then see:
- “Application Not Found”
- “Fraud Risk Identified” (in some cases)
You must reapply with your correct details.
How to Fix the “Application Not Found” Issue
Below are the practical steps to fix the problem.
1. Make Sure You Are Using the Same Number You Applied With
This is the first thing to check.
If you used:
- A new number
- A different SIM
- A borrowed phone
the system will fail.
If needed, update your number here: https://srd.sassa.gov.za/sc19/contact
2. Recheck Your ID Number
Make sure:
- All 13 digits are correct
- No spaces
- No typing errors
Even one wrong digit can break the lookup.
3. Try the Status Check Again Later
If the system is updating, wait:
- 30 minutes
- Or try later in the day
Most “Not Found” messages disappear after the update.
4. Reapply If Your Application Was Never Completed
If you never received:
- a confirmation SMS, or
- a status for the month
you must reapply.
Go to: https://srd.sassa.gov.za/sc19/application/auth
Reapplying does not remove old payments.
It only restores your place in the system.
5. Visit a SASSA Office If You Still Can’t Find Your Application
Ask them to:
- Check your ID on the system
- Confirm if your application exists
- Tell you if it expired
- Help you reapply if needed
They can see more details than what the online system shows.
Frequently Asked Questions
Does “Application Not Found” mean I was declined?
No. It means SASSA cannot match your ID with their database.
Can I lose my payments?
No. If you reapply correctly, you will get approved months paid out.
Is the error permanent?
Most of the time, it is temporary.
Do I need the same phone number?
Yes. You must use the number you applied with to check your status.
Should I reapply immediately?
Only if your application never completed or expired.
Tip to Avoid Future Issues
To avoid this issue in the future:
- Use one active phone number
- Keep your SIM registered in your name
- Confirm your application every year
- Avoid duplicate applications
- Always check your details carefully
A stable application keeps your monthly status smooth.
