If you lost your phone, changed your number, or never received an SMS from SASSA, you can still check your SRD R370 status. Many people think they cannot access their status without the phone number used during application, but that is not true.
This guide explains the easiest ways to check your SASSA status without an SMS, without your old SIM card, or even without access to your old phone number.
Let’s begin with the fastest method.
1. Check Your Status Online Using Only Your ID Number
SASSA allows you to check your status using your ID number, even if your phone number changed.
Go to: https://srd.sassa.gov.za/sc19/status
Enter:
- Your ID number
- Your current cellphone number
If your old number is no longer active, the system will still show your status.
You can view:
- Monthly results
- Approval or decline
- Payment dates
- Decline reasons
You do not need an SMS to see any of this information.
2. Use the USSD Status Check (Works Without SMS)
If you do not have data or internet, dial:
*120*3210# or *120*69277#
Follow the prompts.
You will see:
- Application status
- Payment dates
- Any issues with your details
This works even if you:
- Lost your old phone
- Changed your number
- Have no SMS messages
3. Update Your Phone Number First (If Needed)
If your old SIM card is gone, you must update your number to continue receiving SASSA SMS alerts.
Update it at: https://srd.sassa.gov.za/sc19/contact
Enter:
- Your ID
- Your new phone number
After updating, you will:
- Get OTPs on your new number
- Receive status notifications
- Receive payment updates
Updating your number does not remove your old payments or history.
4. Check Your Status Without a Phone at All
If you do not have a phone or SIM card:
- Visit the SASSA SRD website from any device
- Use a family member’s phone
- Use a public computer or WiFi hotspot
- Ask a friend to help you check
All you need is:
- Your ID number
- Any working phone number (even their number)
This will show your status, and it will not affect your application.
5. Walk Into a SASSA Office (Last Option)
If none of the online options work for you, visit your nearest SASSA office. Provide:
- Your ID
- Your full name
- Your date of birth
A SASSA officer can print or show your status.
This is the slowest option, but it works if you have no phone or internet.
Why You Never Received an SMS From SASSA
Missing SMS messages are very common. Here are the most common reasons:
- Network issues
- Old SIM card
- Blocked number
- Wrong phone number submitted
- SMS delays
- You recently changed providers
- Your phone storage is full
- The SMS expired
This is why online status checks are more reliable.
What to Do If the Status Page Asks for an OTP
Sometimes the system may ask for an OTP for account changes.
If you lost your number:
- Update your number first
- Wait for the confirmation SMS
- Then check your status again
If the OTP goes to your old number, you must update your number before continuing.
Frequently Asked Questions
Can I check my status using someone else’s number?
Yes. The system only needs your ID number.
Will changing my number affect my payments?
No. Payments continue normally.
Do I lose past payments if I change numbers?
No. Your records stay in the SASSA system.
Can I check my status without data?
Yes. Use the USSD codes.
Can I still get paid if I lost the SMS?
Yes. As long as your status is approved, the money will reflect in your bank account.
Tip to Avoid Delays
Many people think SASSA will stop paying them if they lose their number, but that’s not true. SASSA works with your ID number, not your SIM card.
To avoid delays:
- Update your number if you change SIMs
- Use a bank account in your name
- Check your status online instead of waiting for SMS alerts
These steps help you track your payments smoothly every month.
