SASSA Contact Details
Use these contact options if you need help with your grant, SRD R370 status, payments, appeals, banking details, or identity verification. Start with the official online portals first, then contact SASSA if your issue is not resolving.
Contact options
Contact SASSA
Toll-free call centre
Use this for urgent help with payments, status issues, and general grant queries.
Use this if you want a written query and you can wait for a response.
Official SRD website
Use this first for SRD actions like checking status, appeals, banking, and application steps.
Before you call or email
Before you contact SASSA
- Have your 13-digit ID number ready.
- Use the phone number linked to your SRD application if asked.
- Write down your current status result and the month you are asking about.
- If the issue is banking, confirm the account is in your name and active.
